* Shipping days are Monday - Friday (with the exception of holidays).
* Refunds are solely at the discretion of Up All Night Studio. Email us to authorize return.
* No "on approval" purchases. Resellers of our dolls are welcome but may not resell on Etsy or Ebay.
* No returns for wholesale purchases.
* Packages that are delivered, but refused will not be refunded. Returns due to refusal to pay your country's VAT will not be refunded.
* Custom orders are non returnable and non refundable
* We will no longer reserve any items.
* We do not offer layaway, but Paypal offers a payment plan at checkout. That's even better!
* All purchases require payment within 8 hours.
* Items shown in delivery tracking as "delivered" are considered fulfilled. I can still assist in finding your package, but cannot take responsibility of missing or stolen deliveries.
* Missing package investigations are opened and concluded by the USPS prior to a refund of missing packages.
* If damage occurs during shipping, keep all packaging so damage claim can be investigated. Do NOT attempt to send package back which voids USPS seller protection and insurance claims.