• SHOP
  • GALLERY
  • POLICIES
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 Regency Style Dolls

  • SHOP
  • GALLERY
  • POLICIES

Policies

* Shipping days are Monday - Friday (with the exception of holidays).


* No returns or refunds. These are one of a kind art pieces.

* No "on approval" purchases. Resellers of our dolls are welcome but may not resell on Etsy or Ebay.  

 

* Packages that are delivered, but refused will not be refunded. Returns due to refusal to  pay your country's VAT will not be       refunded.  

 

* Custom orders are non returnable and non refundable

 

* We will no longer reserve any items.

* We do not offer layaway, but Paypal offers a payment plan at checkout. That's even better!

 

* All purchases require payment within 8 hours.

 

* Items shown in delivery tracking as "delivered" are considered fulfilled. I can still assist in finding your package, but cannot       take responsibility of missing or stolen deliveries.

 

* Missing package investigations are opened and concluded by USPS prior to a refund of missing packages.

 

* If damage occurs during shipping, keep all packaging so damage claim can be  investigated. Do NOT attempt to send package back which voids USPS seller protection and insurance claims.